S HOTELS AND RESORTS
Stakeholder Engagement
The Company places strong importance on engaging both internal and external stakeholders across its entire business value chain. Stakeholder groups are identified based on the scope of operations, business value chain analysis, and the level of influence or impact they may have on, or receive from, the Company’s activities. SHR is committed to effective stakeholder management to ensure that all stakeholders are treated fairly and appropriately, in line with the Company’s mission and policies.
By understanding the specific needs and expectations of each stakeholder group, the Company can maintain open and ongoing communication and foster long-term collaboration that supports sustainable growth and responsible business practices.
| Group of Stakeholders | Stakeholders’ expectations | Proceeding | Contacts and information channels |
| Customers | - Offer products and services that meet standards.- Receive quality service- Establish safety and occupational health measures.- Establish measures and actions to protect the use of personal data securely- Conduct customer satisfaction surveys and disclose the satisfaction scores transparently. | - Deliver products and services that meet standards and are on time- Provide quality service - Implement occupational health and safety measures- Implement strict protection and monitoring of personal data usage, ensuring it is sufficient- Conduct customer satisfaction surveys and disclose the satisfaction scores transparently | Press ReleaseOnline CommunicationComplaint ReceptionSatisfaction SurveyAnnual Report and Sustainability Report |
| Shareholders, investors and analysts | - Disclose the company's information accurately, completely, and on time.- Foster good corporate governance and free from complaints.- Organize shareholder meetings and provide sufficient and complete information about the company's operations for decision-making.- Put in place risk management practices that meet standards and are within manageable limits.- Undertake sustainability development initiatives | - Disclose the Company's information accurately, completely, and on time.- Maintain good corporate governance in accordance with the declared policies.- Organize shareholder meetings and provide complete and sufficient information about the company's operations for decision-making- Manage risks to maintain it at low level and within manageable limits.- Proceed with sustainability development initiatives according to the standards. | Press ReleaseOnline CommunicationAnnual General Meeting (AGM)Complaint ReceptionAnnual Report and Sustainability Report |
| Environment | - Conserve natural resources and reduce the impact on nature and the environment.- Use resources efficiently and consider the environmental impact- Compensate for damaged nature, such as by planting trees.- Taking care of and breed aquatic animals | - Use environmentally friendly raw materials and reduce environmental impact through the systematic management of water, electricity, and waste.- Utilize resources efficiently, be environmentally friendly, and prioritize reducing environmental impacts by raising awareness among employees, business partners, and customers.- Compensate for nature by planting forests and mangrove trees- Taking care of, assist, and breed aquatic animals through the Marine Discovery Center (MDC). | Press ReleaseOnline CommunicationComplaint ReceptionAnnual Report and Sustainability Report |
| Employees | - Receive fair compensation and benefits on time.- Everyone has equal opportunities for career advancement.- The workplace has safety and occupational health.- Opportunities to receive skill and knowledge development.- Organize activities for employees to participate in and foster good relationships among them. | - Provide fair compensation and benefits on time.- Promote high-potential employees as an opportunity for career advancement.- Ensure that the workplace and facilities are safe and promote occupational health.- Conduct regular training and provide knowledge to employees continuously.- Arrange CSR activities, New Year activity and party | Online CommunicationInternal MeetingComplaint ReceptionEmployee Engagement SurveyTraining / SeminarAnnual Report and Sustainability Report |
| Debtors | - Pay debts payment in full amount and on time as specified in the contract. | - Make debt payments in full amount and on time as specified in the contract. | VisitOnline CommunicationExternal MeetingComplaint ReceptionAnnual Report and Sustainability Report |
| Society and Community | - Provide assistance and develop community continuously - Provide knowledge to the community- Provide the community with opportunities to create income | - Continuously support and develop communities through annual CSR activities, such as food distribution, organizing Children's Day events, and donating blood and supplies to underprivileged schools.- Provide knowledge to the community via Marine Discovery Center (MDC)- Provide opportunities for communities to generate income through the procurement of raw materials, handicrafts, and local employment. | Social EventOnline CommunicationExternal MeetingComplaint ReceptionSatisfaction SurveyAnnual Report and Sustainability Report |
| Business Partners | - Ensure that project bidding is conducted transparently, fairly, and without discrimination- Strictly adhere to business agreements, free from corruption and conflicts of interest.- Make installment payments according to the business agreement.- Strengthen long-term business relationships by providing opportunities for business partners and the Company to collaborate in designing efficient products and services.- Provide opportunities for joint development of products and services. | - Organize bidding for projects transparently, fairly, and without discrimination.- Comply with business agreements without corruption or conflicts of interest.- Make payment according to the business agreement- Strengthen business relationships through meetings, discussions, and the communication of important information.- Provide business partners with the opportunity to freely express their opinions and participate in presenting new ideas to improve products and services. | Online CommunicationComplaint ReceptionAnnual Report and Sustainability Report |
| Public authorities | - Want the Company to comply with the specified requirements and laws - Want to receive the information which is beneficial to the operations of the public authorities- Submit the information according to the regulation timeline | - Complied with the requirements and laws- Provide useful information for the benefit of the public authorities’ operation - Submit the information according to the regulation timeframe | Online CommunicationComplaint Reception |
| Business competitors | - Compete fairly and does not take any unfair advantage | - Conduct business ethically, without discrimination or taking advantage of competitors by violating the law. | Online CommunicationComplaint Reception |
S Hotels & Resorts Public Company Limited
123 Suntowers Building B, 10th Floor, Vibhavadi-Rangsit Rd., Chom Phon, Chatuchak, Bangkok 10900 Thailand
T: +66 (0) 2058 9888 | E: contactus@shotelsresorts.com