Support, Safety, Stay

A message from our CEO

Dear fellow travellers, trekkers and experience seekers,

The COVID-19 pandemic has caused difficulties and hardship for all of us. We do hope you and your loved ones have been safe and our thoughts go out to all affected people. We would like to update you on the various initiatives we have developed related to COVID-19 ranging from our hygiene measures to our community-based activities and flexible booking programme that is now being offered to all new reservations so that you can plan your next stress-free holidays. With this program, all our brands will be able to offer the “Stay & Se(a)” travel experience that comprises our S Signature.

S for Support

During this trying time, it has been very important for our hotels and our resorts not to stop implementing their sustainable activities and to keep supporting their local communities. Here are a few examples of initiatives that have taken place in the last few months.

In Thailand, we donated essential supplies and a drinking water-cooling system to neighbouring villages as well as personal protective equipment to a newly established field hospital. We have also initiated a sustainability project in collaboration with school and volunteered to clean vacant block of land. In the Maldives, we sent medical staff, facial masks and electric vehicles to help the local authorities fight the pandemic. In the United Kingdom, some of our hotels have continued their operations to host personnel from essential sectors.

On top of these initiatives, our properties have been more active on their social media platforms to include fun and aspirational activities and to bring a little happiness to people while they are at home. For instance, a virtual reality resort tour and DIY videos were launched for the great joy of internet users.

S for Safety

We have stepped up precautionary measures at all our hotels and resorts globally. We believe in the utmost importance of the safety of our guests and employees and have enhanced our hygiene standards to be in line with the World Health Organization and local health authorities. In Thailand for instance, SAii Phi Phi Island Village, SAii Laguna Phuket, SAii Koh Samui Bophut and Santiburi Koh Samui are already certificated by the Department of Health, Thailand Ministry of Public Health.

Our key measures include rigorous cleaning and sanitization procedures of guest rooms. We focus especially on frequent high-contact points such as elevator buttons, door handles, reception counters, bathrooms, and conference rooms. Hand sanitizers are now placed throughout our hotels from guest contact areas to hotel lobbies and conference space. Infrared thermometers, medical masks, and gloves are also available at front desks for our guests and employees upon request. All new social distancing standards are now effective in every facility. Our team members have been and will continue to be regularly trained. For more detailed information, please visit the websites of each property.

S for Stay

In preparation for your next stay and for an even more unforgettable experience, we are completing soft refurbishment at rooms and public areas in most of our hotels and resorts. When you will be able to travel again – we hope very soon – you will enjoy our exclusive offers with extra benefits and flexibility for all your reservations. If you need to make or adjust a current reservation, please call our property reservation team and we will be delighted to assist you or visit our property websites for more information.

As you can see, we have been very active these past weeks to rethink our operations and reinvent your experiences. With our new safety and hygiene measures, your stay may be a bit different but please rest assured we will welcome you with the same warmth and hospitality. Thanks to our most flexible booking terms possible, you can also book and stay with confidence.

We are now ready to bring our S Signatures back to life and we are looking forward to welcoming you back soon.

Warmest regards,

Dirk De Cuyper
Chief Executive Officer
S Hotels and Resorts Public Company Limited

Santiburi Koh Samui
SAii Phi Phi Island Village
SAii Laguna Phuket
SAii Koh Samui Cheongmon

Mercure hotels

Holiday Inn hotels

SAii Lagoon Maldives

Hard Rock Hotel Maldives