Human Rights

S Hotels and Resorts Public Company Limited and its subsidiaries, or "the Company," place high importance on human rights because human rights are fundamental practices that everyone is entitled to receive. Since the Company operates in multiple countries, it needs to fairly manage diversity, especially gender, race, traditions, and cultures, as well as social differences in each country. The Company is committed to strictly adhering to labor laws and human rights-related laws and conducts human rights audits within the time frames as specified by the Company, focusing on sensitive issues such as compliance with the regulations against employing children below the legal age.

Additionally, the Company has established a Human Rights Policy to be enforced across the Company and its subsidiaries, particularly its hotels. The Company also includes human rights as part of its Supplier Code of Conduct to communicate and support its partners in prioritizing the protection of human rights within their organizations.

The Company respects human rights by emphasizing the protection of the human rights of employees and stakeholders equally, without discrimination, and adheres to the human rights policy framework. The Company allows employees and stakeholders to provide recommendations on improving human rights or to file complaints about violations of the human rights policy with relevant authorities freely.

Performance

Human Rights Management Guidelines

The Company has established a framework for human rights management to align with international standards and the Company’s context, emphasizing the following: 1. Policy Commitment 2. Assessing of Actual and Potential impacts 3. Implementing policies and assessment and addressing Impacts, including internal and external control 4. Tracking and Reporting Performance and 5. Correction and Remediation

Governance Structure, Roles, and Responsibilities of the Board of Directors and Management in Human Rights Management

Board of Directors

The Board has roles, duties, and responsibilities in overseeing, reviewing, and approving Company policies, including acknowledging reports of violations related to Human Rights through the Company's reporting channels.

Governance and Sustainability Committee

The Committee shall be responsible to review and approve policies, provide guidance and supervision, ensure alignment of company operations with the Human Rights Policy, acknowledge advancements, and foster activities that uphold human rights, encompassing additional human rights-related roles and responsibilities consistent with the Charter of the Corporate Governance and Sustainable Development Committee. Furthermore, it plays a role in acknowledging reports of human rights violations via the company's reporting channels.

Human Rights Policy

The Company places strong importance on and is committed to conducting its business in accordance with the principles of good corporate governance, demonstrating responsibility toward society and all stakeholders. In this regard, the Company’s Sustainability Development Department has established a Human Rights Policy to serve as a framework for the protection of the rights of employees and related parties, such as staff and customers.

Moreover, the Company respects the privacy of its stakeholders—including employees, customers, and shareholders—by implementing policies and measures to safeguard personal data and ensure the privacy of all concerned parties.

The Company operates its business with due diligence to prevent any human rights violations throughout its value chain, in accordance with international standards, applicable local laws, and the Company’s Human Rights Policy. Additionally, the Company promotes respect for diversity and inclusion among employees and stakeholders, regardless of gender, race, religion, beliefs, physical differences, skin color, origin, disability, age, or other forms of diversity.

In cases where violations of the Company’s policies occur, the Company is committed to conducting fair investigations and providing remedies to affected parties in accordance with established procedures and measures.

Human Rights Due Diligence

The Company conducts human rights due diligence to ensure that there are no violations and/or breaches of its Human Rights Policy. The Sustainability Development Department undertakes on-site visits to engage with relevant stakeholders, such as employees, and to assess hotel operations.

In addition, the Company carries out human rights risk assessments following each site visit. These assessments cover key issues such as child labor—including both permanent and temporary employment—discrimination, human trafficking, exclusion and unequal treatment, forced labor, and personal data protection, among others.

Impact Assessment or Potential Impact

Human Rights Issues Identification

The company identifies key human rights issues related to the hotel's business activities and anticipates potential risks in terms of human rights. These issues are divided into 7 points as follows:

Risk Criteria

Risk Criteria is a tool used to identify the risk level of factors in the Company’s operations. It includes the establishment of a risk management guideline, assessment of impact, and likelihood of occurrence.

Impact

The Company has categorized potential or likely damages due to violations of laws and/or human rights policies into 11 areas as follows:

	Corporate Strategy		Laws, Regulations, and Rules
	Finance		Employees and Labor
	Reputation and Image		Safety and Occupational Health
	Business Operations		Environment
	Project Management		Community
	Information Technology Systems

Risk Level

Risk Level	Abbreviated as	Description
Very high	VH	Unacceptable risk level that needs immediate risk management to bring it to an acceptable level.
High	H	Unacceptable risk level that must be managed to bring it to an acceptable level over time.
Medium	M	Risk level that the organization can accept, but needs control measures to prevent the risk from shifting to an unacceptable level.
Low	L	Risk level that the organization can accept without additional management.

Human Rights Due Diligence Report

Risk Management Approaches

• Avoidance: Taking actions to avoid events that cause risks, usually applied when the risk is severe and cannot be reduced or managed to an acceptable level.
• Sharing: Sharing or transferring all or part of the risk to external individuals or entities to help bear the burden of the risk, such as purchasing insurance policies.
• Reduction: Implementing measures to reduce the likelihood of risk events or their potential impacts to an acceptable level, such as preparing a contingency plan.
• Acceptance: Accepting the current level of risk that is deemed acceptable without taking further actions to reduce the likelihood or impact of the risk. This is typically used for risks where the cost of management measures outweighs the benefits.
• Pursuing: Taking actions to address increasing risks while ensuring that the risks do not exceed acceptable limits.

Complaint Channels

Employees and relevant stakeholders can file complaints or report any suspected human rights violations or unfair treatment through the Company’s whistleblowing channels—via the website, email, or other designated channels. All complaints will be treated with strict confidentiality, and the Company will handle them in accordance with its Whistleblowing Policy framework.

Communication and Training

The Company continuously communicates its policies and conducts annual human rights training courses to ensure understanding among employees. This also includes guidelines on practices such as enhancing communication on anti-discrimination measures through discussions with relevant departments, aiming to standardize practices across the organization. 

Encourage Supplier to comply with Supplier Code of Conduct

The Company encourages all of its business partners to strictly comply with applicable laws, particularly those related to the protection of human rights. This is to promote responsible business conduct that respects human rights, upholds equal human dignity, and ensures fair treatment. Business partners are expected not to employ children under the legal working age and to refrain from using forced or exploitative labor. To this end, the Company has communicated its Supplier Code of Conduct to all business partners to ensure awareness and compliance.