Human Resources Management

At SHR, we are committed to creating a warm and supportive work environment that feels like a second home. We believe our people are the heart of our success. That is why we invest in their growth, ensuring every team member can thrive and develop with us.

Our approach focuses on continuous support and development across all areas, including skill enhancement, vision building, adaptability, and leadership. We are also committed to providing fair and competitive compensation, aiming to exceed local minimum wage requirements and support a living wage standard where possible. By nurturing these qualities and values, we aim to build a values-driven, inspiring, and competitive organization for the long term.

Performance

Business Opportunities and Risks

SHR sees an opportunity to enhance its competitive advantage through talent development, recognizing that people are a key resource in the service and tourism industry. The company focuses on building employee engagement, attracting, and retaining quality personnel over the long term by offering opportunities for career growth.

If employees are unable to develop skills that keep pace with market changes, it may lead to a loss of competitiveness, risk of losing high-quality staff, and reduced ability to attract new generations seeking challenges. Additionally, a rising turnover rate could impact management efficiency and limit business opportunities.

Developing Personalized Training Programs and Employee Potential

Examples of Training Course

Mandatory Courses for All Employees

Course Name	Benefits to Employees
Fire Escape and Evacuation Training	Employees gain knowledge on how to respond and evacuate during emergencies, reducing risks and losses to life and property.
Anti-Corruption Policies and Practices	Develops awareness of ethics and integrity, emphasizing the importance of transparency.
Business Code of Conduct and Work Practices	Understand appropriate work behaviors and practices, fostering a positive organizational culture.
Enterprise Risk Management	Provides basic knowledge on assessing and managing potential risks in the workplace.
Personal Data Protection Policy	Understands data protection requirements and properly complies with the Personal Data Protection Act (PDPA).

Courses for Hotel Staff

Course Name	Benefits to Employees
Fire Awareness Program	Understand fire hazards and respond promptly to prevent and handle fire incidents.
Disaster Survival Training	Prepare to handle natural disasters or emergency situations effectively.
Basic CPR Training	Gain skills to perform initial life-saving resuscitation, increasing others’ chances of survival.
Jellyfish First Aid	Provide basic first aid for jellyfish stings to minimize toxic effects.
Inspection of Fitness and Water Sports Equipment	Acquire skills to maintain safety of equipment, ensuring guest and staff safety.
Water Safety	Reduce risks of water-related accidents, especially in hotels near the sea or with swimming pools.
Law on Personal Rights and Privacy	Understand personal rights and responsibilities to minimize risks of rights violations.

Sustainability Courses

Course Name	Employee Benefits
New Employee Training	Understand SHR’s corporate culture and work practices across various areas, including sustainability operations and guidelines.
ESG 101: Basics of Sustainability	Gain a comprehensive overview of sustainable business development.
P01: Fundamentals of Business Sustainability	Understand concepts, trends, processes, and strategies of sustainability, along with learning about disclosure and model organizations.
Sustainability Reporting Training and Workshop	Enhance understanding of ESG reporting aligned with industry guidelines.
Preparation for Sustainability Disclosure (One Report)	Equip employees to collect and prepare data appropriately for sustainability disclosure.
Energy Saving Guidelines for Employee Dining Areas	Foster energy-saving practices to reduce costs and environmental impact.
Green Globe Operational Management Training	Understand and implement sustainable hotel operations according to international standards.

Respect for Human Rights, Diversity, and Inclusion

The Company places great importance on respecting human rights, promoting diversity, and embracing inclusion in every aspect of its operations. We are committed to fostering an open, fair, and discrimination-free working environment, guided strictly by our Code of Conduct.

We operate without discrimination based on race, skin color, origin, religion, gender, age, or disability unrelated to job performance. We firmly oppose any form of human rights violations or the use of illegal labor.

The Company also actively promotes local employment in the areas where we operate, aiming to build trust-based communities and shared well-being in a sustainable manner. We uphold the principles of equality, diversity, and inclusion across all countries in which we do business.

Currently, the Company employs team members of more than ten nationalities across Thailand, the United Kingdom, the Maldives, Mauritius, and Fiji. Our team includes individuals of various faiths—Buddhism, Christianity, Islam, Hinduism, and others. We welcome people with disabilities to join our workforce without discrimination and support our Muslim employees in observing religious practices in accordance with their beliefs.

Employee Care and Well-being

At SHR, we prioritize comprehensive employee care through flexible policies and well-being-oriented benefits designed to support both professional success and personal life. Our goal is to foster a supportive working environment that nurtures balance and long-term growth.

Welfare Committee:
We have established a Welfare Committee at our headquarters to listen to employee feedback and continually improve benefits that best support our team.

Flexible Working Hours:
Employees are given the flexibility to start work between 8:00 a.m. and 9:00 a.m., depending on departmental needs—promoting work-life balance.

Our key employee benefits include:

• Provident Fund: Supports long-term financial security for employees.
• Flexible Benefits Program: Covers both life and health insurance. Employees may choose to downgrade their group health coverage to allocate the difference for other wellness-related needs, such as eyewear, gym memberships, or aesthetic procedures that enhance confidence and professional image.
• Annual Health Check-ups: Ensures proactive health monitoring and early prevention.
• Bereavement Support: Financial assistance in the event of a family member’s passing.
• Disaster Relief for Housing: Support for employees whose homes are damaged by natural disasters.
• Child Education Support: Financial aid to help with children’s education, contributing to a better future.
• Family Health Insurance: Extends health coverage to employees' family members.
• Healthcare for Elderly Family Members (65+): Support for the health needs of aging family members.
• Marriage Gift Fund: Financial support for employees celebrating their wedding.
• S-Green Day: A Work-from-Home initiative that helps reduce commuting costs and supports greenhouse gas emissions reduction.

Employee Engagement Program

We believe that engaged employees are key to delivering exceptional guest experiences and driving sustainable business success. To foster a positive and inclusive work environment, we have established various structures and initiatives that encourage open communication, professional growth, recognition, and well-being.

1. Welfare Committee / P.R.I.D.E Agents

A cross-functional team dedicated to planning, implementing, and reviewing engagement initiatives across departments to strengthen team morale and employee satisfaction.

2. Regular Engagement Surveys

We conduct periodic employee satisfaction and pulse surveys to gather valuable feedback, identify concerns, and continuously improve the workplace environment.

3. Town Hall Meetings /CEO Update / Lunch with General Manager

Regular sessions with leadership promote transparency, build trust, and encourage two-way dialogue, giving employees a platform to voice their ideas and opinions.

4. Recognition and Reward Programs

We celebrate employee achievements through formal programs such as “Employee of the Month” and peer-to-peer recognition platforms that highlight outstanding contributions.

5. Suggestion and Feedback Channels

Accessible and anonymous channels—such as digital forms and suggestion boxes—allow employees to share ideas and concerns freely and constructively.

6. Training and Development Programs

We invest in our people through structured learning opportunities, including workshops, mentoring, and e-learning platforms that support career advancement and skill development.

7. Internal Communication Platforms

Through newsletters, intranet, and chat platforms, we ensure employees stay informed, connected, and engaged with company updates and activities.

8. Well-being and Work-Life Balance Initiatives

We support our team’s holistic wellness with programs that encourage physical and mental health, stress management, and flexible working arrangements.

9. Community Involvement & CSR Activities

Employees are encouraged to participate in meaningful community initiatives, including volunteering and sustainability projects, which reinforce our commitment to responsible business practices.