Job Description:

You will support the overall Food & Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Duties and Responsibilities:
SCOPE:

Responsible for the administration and operations of all Food & Beverage outlets ensuring maintenance of standards and maximum profitability.

RESPONSIBILITIES: 

• Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
• Develop and implement Food and Beverage promotions, strategies and special events in conjunction with the Executive Chef and the Director of Sales and Marketing.
• Coordinate the upkeep and cleanliness of all outlets by liaising with Housekeeping and Maintenance.
• Liaise with the Executive Chef on menu engineering and portion control, ensuring the highest food standard is achieved whilst selling at the correct prices.
• Maintain all equipment within the outlets eg. Menus, linen, china, glass, electrical equipment and Point of Sales system.
• Responsible for the checking of all stock, requisitions and equipment on a regular basis.
• Drive corporate or Hotel specific programs that affect guest satisfaction and profitability in the outlets.
• Implement control procedures to minimize errors, fraud and waste.
• Ensure that the property is seen as being the principle innovator in the market place.
• Coordinate Hotel wing lists, offering choice and variety as well as price consistency throughout the Outlets.
• Manager all entertainers in the property, ensuring quality standards are maintained.
• Handle Food and Beverage complaints in a timely and effective manner.
• Ensure correct liquor licensing laws are abided by, paying particular attention to intoxicated guests and underage guests.
• Prepare monthly outlook/forecast reports.
• Negotiate Food and beverage contracts within corporate guidelines.
• Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
• Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficient and effectively.
• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
• Participate in the preparation of the Strategic Business and Operating Plans.
• Attend meeting as required.
• Implement opportunities for quality Team Building.
• Ensure that all associates comply with the grooming uniform standards.
• Oversee the selection and appointment of new associates within the department.
• Conduct regular staff meetings to keep all associates informed.
• Participate in the Hotel “Manager on Duty” program.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Promote by example the principles of “The Power of Service”.
• Actively promote a work environment, which cares for guests and associates alike.
• It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.