Job Description:

The incumbent develops, implement, monitor, and evaluate ongoing training programs for staff. The incumbent determines the resort’s professional training requirements, establishes a corresponding budget, and establishes a training schedule. The Coordinator is responsible for the fulfillment of the training schedule by coordinating the use of outside professional classes and seminars or by conducting in-house classes and seminars.

Essential Functions

Success in this role will be measured by the following main functions and duties.

• Develop, maintain, update and generate policies and procedures.
• Plans, organizes, develops, and implements a comprehensive training program to provide staff with current techniques and information relative to improve their efficiency and effectiveness.
• Conduct & Coordinate Training Needs Survey & Training Needs Analysis.
• Formulate Training Plan for the Organization.
• Develop Training Manuals (Trainer Manual & Participant Manual).
• Conduct all In-House Training Sessions.
• Coordinate all On the Job training & External Training sessions.
• Evaluate training sessions to assess effectiveness at four levels; reaction, learning, behavioral and results evaluations.
• Carry out data stratification on a daily basis.
• Prepare and submit Training Reports to all HOD’s and EXCOM on a weekly/ monthly basis.
• Prepare Training Executions and Grant Claim Data.
• Monitor and handle staff grooming to ensure that staffs are complying with the company’s standards.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain the demonstration that he or she can perform the essential function of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• The principles and methods of training.
• Training, program development, implementation, monitoring and controlling systems.
• Communicate orally with employees in face-to-face, one-on-one settings, in group settings, or using a telephone.
• Instruct others in a classroom setting.
• Produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar.
• Establish and maintain effective working relationships by working cooperatively with others.
• Communicate clearly and concisely, both orally and in writing, on both technical and non technical matters.
• Work safely without presenting a direct threat to self or others.

Occupational Health and Safety

• Identify and control all aspects of risk management and implement strategies to minimize incidents and accidents.
• Monitor, evaluate and implement strategies to ensure manual handling techniques are undertaken by all employees.
• Review and update all necessary protective clothing, equipment and utensils to ensure the department is operating with minimal risks.
• Monitor and assist in the review of all workplace incidents and accidents.
• Assist in the implementation of Return to Work plans for injured workers.
• Ensure all employees work under the strict guidance of the OH&S Act and identify training needs.
• Ensure all equipment is serviced and maintained in a way that reduces risks or harm to anyone.
• Use safe manual handling techniques at all times.
• Review employees’ knowledge on emergency procedures including evacuation and implement training and development on a regular basis at least twice a year.

Note

Regular attendance in conformance with the standards, which may be established by Saii from time to time, is essential to successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Saii rules and regulation for the safe and efficient operation of the hotel facilities. Employees who violate Hotel rules and regulations will be subjected to disciplinary action including termination of employment.

Qualification Standards