Job Description:

• Processes reservations by mail, telephone, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Prepare invoice
• Follow up payment for none credit agent
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• To be aware of all front office procedures and assist with reception duties when required.
• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
• Willing to undertake any reasonable request made by Director of Sales and Marketing/Sales Team including management.

Essential Job Skills

• Good command of the English and local language
• Must be able to use Opera System
• Excellent hearing and listening skills
• Good administrative skills

Desirable Job Skills

• Thorough knowledge of Hotel operations
• Ability to work a personal computer
• Proven track record in hotel of similar standard in similar capacity.

Physical Requirements

• In possession of all faculties
• Strong resistance

Address:
SAii Laguna Phuket
323 Moo 2, Srisoonthorn Road, Cherngtalay, Thalang,
Bangtao Beach, Phuket 83110, Thailand
T +66 (0)76 360-600