Cluster Reservation Agent

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Cluster Reservation Agent

Location: SAii Laguna Phuket

Job Description:

  • Processes reservations by mail, telephone, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Prepare invoice
  • Follow up payment for none credit agent
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel’s policy on guaranteed reservations and no-shows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request made by Director of Sales and Marketing/Sales Team including management.

Essential Job Skills

  • Good command of the English and local language
  • Must be able to use Opera System
  • Excellent hearing and listening skills
  • Good administrative skills

Desirable Job Skills

  • Thorough knowledge of Hotel operations
  • Ability to work a personal computer
  • Proven track record in hotel of similar standard in similar capacity.

Physical Requirements

  • In possession of all faculties
  • Strong resistance
Education & Experience:

Bachelor Degree or above in related field.

Years of experience: Prior Hotel or administrative experience desired at least 1 years of hands-on experience.
Salary range: THB 13,000

SAii Laguna Phuket
323 Moo 2, Srisoonthorn Road, Cherngtalay, Thalang,
Bangtao Beach, Phuket 83110, Thailand
T +66 (0)76 360-600

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