The premier beach resort brand in the world introduces new cleanliness protocols and technology
for international and domestic property re-openings amid COVID-19
HONOLULU – Outrigger Hospitality Group, the premier beach resort brand in the world, today announced its commitment to providing an elevated standard of cleanliness and safety in preparation for the anticipated re-opening of its domestic and international beach resort properties. Outrigger’s Clean Commitment guidelines were designed in consultation with healthcare leaders and developed with Ecolab – the global leader in hospitality cleaning, sanitizing programs and solutions. It also meets the American Hotel & Lodging Association (AHLA) ‘Stay Safe’ enhanced industry-wide hotel cleaning standards as well as the Hawaii Lodging & Tourism Association (HLTA) COVID-19 Health, Safety & Security Standards.
The global platform incorporates state-of-the-art technology, cleaning products and procedures in compliance with the latest COVID-19 codes, regulations and brand standards. The program applies to all areas of Outrigger operations, including: host training, social and physical distancing, surface cleaning and disinfecting, general housekeeping, maintenance and overall host and guest health.
“Outrigger has always prioritized a rigorous cleaning protocol to help ensure the wellbeing of our guests and hosts; working closely with our longtime partner Ecolab, Outrigger’s Clean Commitment delivers enhanced and consistent sanitation standards across all of our properties,” said Jeff Wagoner president and CEO of Outrigger Hospitality Group. “For more than 70 years, Outrigger has offered an oasis for guests around the globe – when the time is right, we look forward to safely welcoming them back to our island homes.”
“While hotels have always employed demanding cleaning standards, this new initiative will ensure greater transparency and confidence throughout the entire hotel experience,” said Chip Rogers, president and CEO of AHLA. “The industry’s enhanced hotel cleaning practices, social interactions, and workplace protocols will continue to evolve to meet the new health and safety challenges and expectations presented by COVID-19.”
Outrigger’s Clean Commitment is rooted in The Outrigger Way – the guiding ethos that captures Outrigger’s tradition of hospitality and mutual respect for host, guest and place.
SANITATION & DISINFECTION
In caring for the local communities in which Outrigger operates, a list of effective disinfectants from Ecolab has been provided and approved by the Environmental Protection Agency (EPA). Despite a stricter adherence to disinfection and sanitization, Outrigger remains committed to choosing and using products that are deemed safer for the environment.
In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. Should there be a confirmed case, the room will undergo an enhanced sanitization by a licensed third-party expert and approved by the local health authority.
SOCIAL DISTANCING PROTOCOLS
Outrigger properties are implementing a policy regarding physical distancing of at-least six feet, with new measures taken together with hosts and guests that may include, but not be limited to:
The health and safety of Outrigger’s ‘ohana (family) is paramount to all company operations. Outrigger Hospitality Group has put the following measures in place for all hosts to ensure they are safe and prepared to return to work:
Learn more about Outrigger Hospitality Group and its COVID-19 sanitization and operational policies at www.outrigger.com/clean-commitment.
ABOUT OUTRIGGER HOSPITALITY GROUP
For more than 70 years, Outrigger Hotels and Resorts has charted a journey of discovery – expanding from Hawaii to premier resort destinations in Fiji, Thailand, Guam, Mauritius and the Maldives. The privately held hospitality company currently operates and/or has in development 38 properties and over 7,000 rooms – inviting guests to ‘Escape Ordinary’ with authentic Signature Experiences and the Outrigger DISCOVERY loyalty program. Outrigger’s multi-branded portfolio includes Outrigger® Resorts, OHANA Hotels by Outrigger®, Hawaii Vacation Condos by Outrigger®, Kapalua Villas Maui, and its newest addition, Honua Kai Resort & Spa Maui while also managing select properties from top international hotel brands including Embassy Suites®, Best Western®, Wyndham Destinations and Hilton Grand VacationsTM. Find out more at Outrigger.com or visit @OutriggerResorts on Facebook, Instagram and Twitter.