Training Manager

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Training Manager

Location: CROSSROADS Maldives

Job Description:

  • Under the general guidance of the Cluster Director of Human Resources is responsible for managing the Resort’s training function, including developing audit of service delivery, systems and processes.
  • Establishment of the Resort’s learning and development programs and systems for generating training data and evaluating results.
  • Analyze training needs of the Resort and individual departments and develop/facilitate programs and strategies which address needs.
  • Present a Training Business Plan for Cluster Director of Human Resources to review.
  • Ensure effective training programs are in place and conducted for the following:
    • New Team Member Orientation/Brand
    • Train the Trainer
    • Customer Service Training
    • Technical job specific training (in conjunction with HOD’s and Departmental trainers)
    • Supervisory Skills Training
    • Management Development
    • Employee Engagement
    • Oversee Fire, Life and Safety Training, including First Aid, Life Saving with relevant professional bodies
    • Cultural Awareness for Expats
    • Selling Skills
    • Oversee wine knowledge training
    • Oversee Butler Training
    • English language training
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
  • Maintains all resort training records.
  • Establish a training library of books, videos, journals and audio-visual materials to assist departmental trainers in their training programs.
  • Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured, and that training is effective.
  • Attend Departmental training session and critique performance and provide necessary feedback.
  • Assist Department Trainers in preparing and conducting departmental training and assess accordingly.
  • Prepare and monitor training programs for:
    • Management Trainees
    • Work Experience
    • Hotel School Trainees, etc
  • Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training e.g. wine/butler.
  • Ensure that Department Heads abides by their responsibilities of team member training against departmental SOPs.
  • In consultation with HOD’s produce a monthly training calendar highlighting training, key topics covered and targeted attendees.
  • Produce monthly training and reports including:
  • Internal /External Training Programs conducted:
  • Who attended /who trained
  • Number of people attended
  • Duration of training
  • Anticipated return on investment and/or training goal
  • Cost of delivery (including labor cost)
  • Liaise with educational institutions conducting hospitality and training courses.
  • Maintain current information and records of suppliers of training resources and materials.
  • Delivers briefings of all internal programs to executive management and department heads.
  • Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
  • Regularly communicates with staff and maintains good relations.
  • Assists with the preparation and administration of on boarding and for new staff.
  • Demonstrate a sound awareness of OH&S policies and procedures, ensuring all team members are trained and aware of their responsibilities.
  • Champion the identification and reporting of hazards and risks.
  • Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimize the chance of recurrence.
  • Works with DHR in the preparation and management of the Training budget.
  • Design relevant documentation for QA assessments.
  • Conduct QA assessments on departmental operations at least twice per year and provide results to HOD.
  • Provide input for service delivery and/or service process improvements.
  • Provide feedback and share your views, participate in departmental meetings, briefings, read the notice boards and newsletters.
  • Participate in Team Member surveys.
  • Participate in a local community activity at least once per annum.
  • Work with team to suggest initiatives to reduce, reuse and recycle.
  • Assist to keep Team living and social areas clean and in good repair.
  • Participate in regular discussions with your Manager regarding your Performance and future Career Path.
  • Assist with the Reward & Recognition Program, Quarterly and Annual Award functions.
  • Review Guest Questionnaires and support team on improvement initiatives.
  • Encourage team to provide feedback and to share their views, impart information via departmental meetings, briefings, resort newsletters etc.
  • Be revenue driven, cost conscious and aware of financial objectives for the department and Resort.
  • Contribute positively and provide both guests and fellow team-members with courteous, hassle-free service.
  • Attend as required daily departmental operations briefings.
  • Follow all safety policies to ensure a safe work area.


  • Track record in designing and executing successful training programs.
  • Familiarity with e-learning platforms and practices.
  • Good command of English language.
  • Working in a remote island location is preferred.
  • Excellent interpersonal skills; must be able to motivate and excite learners.


  • Without going personality, team player, self managed, problem solving skills, adaptability, resilience, able to multi-task and with healthy lifestyle.
  • Positive attitude, self-motivated and goal driven.


Bachelor or Master’s degree in education, human resources or related field.


With at least 5years related work experience including 3years in managerial post.

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