Training Manager

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Training Manager

Location: Santiburi Koh Samui

Job Description:

Scope of work:

Training Manager must be handling all training requirement and overall related training matters of the resort. To render services and delight our internal customers on their needs with the guidelines and standards. Responsible for identifying the training needs and monitoring training activities which related to business tools.

Duties and Responsibilities:

  • Identify the training needs of each property and approve with General Manager and Corporate L&D Manager.
  • Manage training and development activities including training budget, training needs analysis and program evaluations.
  • Work with department heads to produce an annual training plan by department.
  • Coordinate and track all training being carried out in the hotels on an ongoing basis.
  • Design, produce and implement training programs to meet specific department/hotel needs.
  • Retrieve, analyze and disseminate information from such business tools as company Guest Satisfaction Tracking System, Employee Survey (EOS), financial data and other sources of information.
  • Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated.
  • Deliver certain hotel-wide training courses for all team members.
  • Provide management Training and Development programs to address identified needs and Corporate Policy.
  • Train and support departmental trainers, and coordinate training delivered by department trainees.
  • Ensure that all new team members attend the Hotel on boarding programs as company policy.
  • In conjunction with Department Heads, develop departmental on the Job Coach training that meet departmental operating objectives.
  • Ensure all team members receive ongoing training in Corporate Training Programs.
  • Evaluate training effectiveness by attending as many training sessions as possible.
  • Implement opportunities for quality Team Building.
  • Actively promote a work environment, which cares for guests and team members alike.
  • Coordinate social outings for morale.

Key Competencies:

  • Strong interpersonal and leadership skills, communication skills in both English and Thai language, negotiation skills, team-oriented, detailed and result oriented with analytical thinking and initiative.
  • Well-organized and able to work under pressure.

Qualification:

  • Bachelor’s degree in any field.
  • At least 5 – 10 years of experience in learning & development functions
  • Hotel and Resorts learning & development experience is required.
  • Strong background in people development organization development.
  • Experience and knowledge of international organization standards

Qualification:

  • Bachelor’s degree in any field.
  • At least 7-10 years of experience in human resources management or learning & development functions
  • Hotel and Resorts human resources experience is required.
  • Strong background in human resources including recruitment, compensation & benefits, people development organization development, company policies, labor laws and other relevant compliances
  • Experience and knowledge of international organization standards

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