Human Resources and Training Manager

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Human Resources and Training Manager

Location: Santiburi Koh Samui

Job Description:

Scope of work:

Overlooks all personnel function such as recruitment, implementation and adherence to personnel policies, payroll administration, employees’ welfare, learning and development. Deals and maintains relationship with local administrations and authorities. Is also responsible for the resort’s security function.

Basic Function:

Ensures the effectiveness of the Human Resources Department through ensuring administration and people development systems, company policies and procedures are followed whilst maintaining a high degree of employee satisfaction and morale. Manages the security function and ensures appropriate security personnel, system and policies are in place.

Duties and Responsibilities:


  • Sets departmental objectives in line with the company’s goals.
  • Ensures that all processes related to recruitment & selection, workforce planning, staffing, compensation & benefits, job descriptions, payroll, promotions, annual increase and human resources information system are implemented and effectively managed.
  • Leads human resources strategies, organization development, talent review, succession planning, learning & development and performance management.
  • Maintains and updates human resources policies, as well as rules & regulations to comply with the labor laws, personal data protection rules and the company’s culture.
  • Handles disciplinary issues and guides managers in taking the relevant corrective actions following company policies and the Thai labor laws.
  • Coach and mentor management to approach their role in an enlightened way, offering counseling and guidance where appropriate or requested
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Plans and manages human resources department related budgets.
  • Supervises and monitors the purchase of office supplies and services within budget.
  • Maintains and updates procedures or implements new ones where necessary to ensure work efficiency and compliance with required standards, policies and laws.
  • Manages and maintains employees’ welfare including employees’ lockers, housing, restaurant, meals, social security, workmen compensation and insurances.
  • Ensures the well-being of the employees living in the staff housing. Overlooks the condition, cleanliness and maintenance of the staff housing.
  • Manages the Employees’ restaurant and the restaurant’s kitchen team.
  • Organizes staff welfare events including Town Hall Meetings, staff outings, birthday parties, employee rewards events, sports, participation to sustainable and community activities and other relevant activities.
  • Maintains accurate and attractive employees’ notice board. Ensures effective and appropriate communication is carried out including via social media.
  • Ensures hotel staff grooming policies are adhered to.
  • Handles expatriate employees work permits and visas
  • Maintains close contact with local authorities, including government agencies and labor department.
  • Manages the property’s head of security. Ensures all property security systems are operating.
  • Other duties as requested by General Manager and Head of Human Resources.


  • Identify the training needs of each property and approve with General Manager and Corporate L&D Manager.
  • Manage training and development activities including training budget, training needs analysis and program evaluations.
  • Work with department heads to produce an annual training plan by department.
  • Coordinate and track all training being carried out in the hotels on an ongoing basis.
  • Design, produce and implement training programs to meet specific department/hotel needs.
  • Retrieve, analyse and disseminate information from such business tools as company Guest Satisfaction Tracking System, Employee Survey (EOS), financial data and other sources of information.
  • Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated.
  • Deliver certain hotel-wide training courses for all team members.
  • Provide management Training and Development programs to address identified needs and Corporate Policy.
  • Train and support departmental trainers, and coordinate training delivered by department trainees.
  • Ensure that all new team members attend the Hotel on boarding programs as company policy.
  • In conjunction with Department Heads, develop departmental on the Job Coach training that meet departmental operating objectives.
  • Ensure all team member receive ongoing training in Corporate Training Programs.
  • Evaluate training effectiveness by attending as many training sessions as possible.
  • Implement opportunities for quality Team Building.
  • Actively promote a work environment, which cares for guests and team members alike.
  • Coordinate social outings for morale as requested by the Cluster DHR.

Key Competencies:

  • Strong interpersonal and leadership skills, communication skills in both English and Thai language, negotiation skills, team-oriented, detailed and result oriented with analytical thinking and initiative.
  • Well-organized and able to work under pressure.


  • Bachelor degree in any field.
  • At least 5 – 10 years of experience in human resources management and learning & development functions
  • Hotel and Resorts human resources and learning & development experience is required.
  • Strong background in human resources including recruitment, compensation & benefits, people development organization development, company policies, labor laws and other relevant compliances
  • Experience and knowledge of international organization standards

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