Job Description:

Organize, direct, and manage the operations of the Human Resources Department to ensure that the Human Resources functions guide, support and align the Hotel’s Culture with the Hotel’s vision.  This includes responsibility for the functions of Recruitment, Induction, Training, Development and Separation of team members, as per the HR cycle.  It also involves Policy Administration, Industrial Relations, Salary and Benefit programs, Performance Management, Succession Plan, Safety, Employment Contracts and Records and Organizational development.

Key Responsibilities:

• Develop and implement detailed Human Resources plans to support business objectives.
• Liaise with the Department Heads, regarding potential opportunities and threats so as to be pro-active in addressing changes in the Hotel’s environment.
• Oversee compliance with Labor Legislation, Equal Employee Opportunity Policy, Country legislation, Company HR policies and procedures as well as statutory record keeping requirements.
• Organise and direct the efficient and timely hiring of all team members for the Hotel.
• Develop recruitment plans and maintain the Team Member Requisition System.
• Recruit on a senior management level and oversee the recruitment of all other levels.
• Provide Team Member counselling, guidance, career planning, and oversee disciplinary matters.
• Supervise, implement and evaluate Performance Appraisal system.
• Conduct an annual Team Member Satisfaction survey and put the action plan in place.
• Develop a cost-effective team member guide for inclusion in the operating Plan.
• Administer salary and wages, benefits and personnel records and files and ensure that team members are paid in accordance with policies and government regulations.
• Develop Department Heads so that they may improve their own Human Resources Management practises within their area.
• Develop and administer Corporate and Hotel Human Resources Policies.
• Work closely with the Chief Engineer and Security Manager with regards to Workplace Health & Safety.
• Represent the team member’s interest in all employment related legal proceedings and industrial disputes.
• Monitor the maintenance of current job descriptions, salary grades and benefits packages.
• Identify, develop and promote or transfer hotel team members who demonstrate potential for advancement.
• Develop and administer team member recognition programs.
• Manage the timely payment of all team members as per hotel deadlines.  Ensure that all labor regulations are adhered to through spot checking rosters.  Advise department heads on the best way to maximize their rostering.
• Maintain relevant business contacts and promote the hotel in the marketplace through liaison with hotel team members, employer associations, corporate office, employment consultants, government agencies, other hotels and educational institutions.
• Uphold the company culture by demonstrating the service Standards at all times to guests and fellow team members.
• Drive all company core programs and ensure that the culture of the hotel reflects this.

Requirements:

• Bachelor’s Degree in any related field.
• Minimum of 5 – 8 years’ professional experience beyond the degree, including at least 3 years as a EXCOM level.
• Demonstrated excellent People Management, Communication skills, Selection and Counselling skills.
• Training skills certified by educational or training organization.
• Knowledgeable of hotel operations, productivity measures and talent development.
• Knowledgeable of local labor legislation.
• Strong analytical skills are a must. High ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities.
• Strong communication skills.